Shipping Policy:
We offer shipping throughout the United States via USPS and UPS, and worldwide via FedEx and DHL or PEL. Shipping costs will vary based on the weight of the order and the shipping destination. Orders are typically processed within 1-2 business days, and customers can expect to receive their orders within 3-7 business days.
Please note that during peak shipping periods, such as holidays or severe weather, there may be a delay in shipping times. We are not responsible for any delays or damages that occur during shipping, as these are the sole responsibility of the shipping carrier.
Return Policy:
We want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your order to request a return.
To be eligible for a return, the item must be in its original packaging and in new, unused condition. We do not accept returns on live animals. Customers are responsible for the cost of return shipping, and we recommend using a trackable shipping method to ensure that your return is received.
Once we receive your returned item and confirm that it meets our return criteria, we will issue a refund to your original form of payment. Please allow up to 5-7 business days for the refund to appear on your account.
If you receive a damaged or defective item, please contact us immediately so we can make it right. We may ask for photos or additional information to help us understand the issue.
Note: This shipping and return policy is for informational purposes only and should not be considered legal advice. Please consult with a qualified attorney if you have questions or concerns about your specific business.
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